Privacy Policy
Covers data collection and use. These Terms focus on account rules and gameplay; Privacy Policy handles your personal information separately.
LEGAL REFERENCE
Our Terms Shape Your Account
These Terms & Conditions set out how candubola operates your account, protects your funds and keeps our lobby fair for everyone. We've written them to be clear: what...
Account SecurityFair PlayPayment SafetyDispute ResolutionIndonesia-Compliant
Policy Foundation & Jurisdiction
candubola operates under the laws applicable to online gaming in supported regions. These Terms & Conditions are binding once you open an account and confirm acceptance. We comply with local payment regulations for DANA, OVO, GoPay and QRIS transactions. Your account, funds and gameplay records are governed by this agreement. Disputes are resolved through our support channels first, then escalation if needed.
We reserve the right to update these Terms with notice to you.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REVIEW SIGNALS
Why These Terms Matter
Your Funds Protected
We hold player funds in segregated accounts. Your balance is yours; we never use it for operational costs or other player liabilities.
Fair Game Outcomes
All slot and table outcomes are generated by certified RNG providers. We audit results monthly and publish fairness reports for transparency.
Payment Integrity
DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store full payment details; your wallet provider handles the secure link.
Account Ownership
Your account is yours alone. We don't share your data with third parties unless required by law or you explicitly consent.
Dispute Resolution
If a transaction or gameplay outcome is disputed, we investigate within 5 business days and communicate our findings in writing.
Compliance Audits
We undergo quarterly compliance reviews to ensure these Terms are enforced consistently across all accounts and regions.
BENCHMARKED
How Our Terms Align Across Pages
Payment Terms
Deposit and withdrawal rules live here. Specific DANA, OVO, GoPay and QRIS fee schedules are updated monthly on your Account page.
Bonus Terms
Promotional conditions are linked from the Promo Board in your lobby. These Terms set the baseline; each promo adds specific rules.
Responsible Play
Account limits and self-service tools are described in your Settings. These Terms outline our commitment to player safety and support.
Dispute Procedures
Escalation steps are detailed here. If you need to file a formal complaint, our support team will guide you through the process.
Account Closure
How to close your account and withdraw remaining funds is covered in these Terms. The process takes 3–5 business days.
Updates & Changes
We notify you of material changes to these Terms via email and in-app message. You have 30 days to accept or close your account.
SERVICE CONTEXT
What Defines Our Policy
01
Account Verification
We verify your identity once during signup to prevent fraud and comply with local regulations. Verification takes minutes and is a one-time step.
02
Withdrawal Rights
You can withdraw your balance at any time. Withdrawals to DANA, OVO, GoPay and QRIS process within 1–2 hours on business days.
03
Gameplay Limits
You set your own session limits and daily spend caps in Settings. We enforce these automatically and send you alerts when you're near your limit.
04
Bonus Eligibility
Promotions are available to new and returning accounts in supported regions. Terms for each promo are shown before you claim it.
05
Account Suspension
We may suspend your account if we detect unusual activity, breach of Terms, or regulatory concerns. You'll receive notice and a chance to respond.
06
Dispute Timeframe
Report any transaction or gameplay issue within 30 days. We investigate and respond with findings and next steps in writing.
Common Questions About Our Terms
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it, set a new password, and you're back in your account within seconds.
No. One account per person is required by our Terms and local regulations. Multiple accounts may be closed without notice. If you need a fresh account, close your current one first.
QRIS withdrawals process within 1–2 hours during business hours. Weekend and holiday withdrawals may take until the next business day. Check your account history for status.
Contact our support team with your transaction ID and reason. We investigate within 5 business days and send you a written response with our findings and any resolution steps.
Your funds are held in segregated accounts separate from our operational funds. Even if candubola closes, your balance is protected and returned to you via your registered payment method.
You can update your email, phone number and payment method in Account Settings anytime. Some details like your legal name require support verification for security reasons.
candubola operates in regions where local law permits online gaming. Indonesia is our primary market. If you're outside a supported region, your account may be restricted or closed.